Financial Services
Information management solutions for a changing economic climate.
Financial service providers are facing more challenges than ever before in today’s economic climate – instability, increasing regulatory pressures including Sarbanes-Oxley and Know Your Customer (KYC), and growing concerns over customer data security. CriticalControl provides the back-office solutions to help our clients meet these challenges, enabling them to effectively manage costs and provide enhanced customer service to build profitable client relationships.
CriticalControl’s information management products, services and solutions help drive process efficiency and maintain competitive advantage throughout the financial services sector. Our clients are industry leaders in banking, wealth management, insurance, investment banking, and transaction processing services.
- Outsourced Conversion Services
CriticalControl provides a range of outsourced scanning and microfilming services for financial institutions, including imaging of client signature cards and client-related documentation for improved access and customer service, and microfilm development services for cheque processing.
Our facilities, specialized equipment, experienced staff, project management and quality assurance processes ensure our ability to deliver the highest degree of speed and accuracy for our clients. Our work processes are dedicated first and foremost to the maintenance of security and confidentiality of customer documents and materials in our safekeeping.
- Professional IT Services for Innovative Information Management Solutions
CriticalControl offers banks and credit unions integrated imaging applications to manage both cheque imaging and daily work, loan and mortgage documentation. Our technical specialists provide on-site installation services, training and support with imaging solutions that combine specialized software and the latest compact cheque / document scanning equipment. Cheques, daily work, paid loans, mortgage, RRSP, new client application files and signature cards can be scanned and indexed for immediate and simultaneous access by Tellers, MSR’s, Lending Officers and Management.
CriticalControl also implements large scale scanning and automated capture initiatives for processing of inbound financial service applications, and customer correspondence (retail banking, KYC, dealer correspondence, bankruptcy management). These imaging and capture applications have shown significant savings for our clients, greatly reducing manual data entry costs and improving internal process management.
Our knowledgeable and experienced technical team can provide process analysis guidance, form design, and configuration of the necessary hardware and software components. In addition, we provide enhanced service and support to ensure minimal downtime for high volume applications.
- Imaging Equipment, Software Systems and Support Services
As Canada’s leading equipment supplier, we are able to offer a full range of imaging and micrographic products to meet every requirement - including high volume production; work group; wide-format; distributed capture; and cheque imaging applications.
CriticalControl is a preferred supplier to many leading financial institutions, assisting to select the right products to meet the organization’s requirements, and delivering outstanding installation service and training on use of the equipment to end users. We also provide warranty service contracts to maintain minimal equipment downtime.